3 years of call center experience including 1 year as a Team Leader. I've worked as a directory assistant operator under Verizon and handled inbound call from Metro PCS, T-Mobile and Alltell customers. I've also handled outbound calls under different campaigns such as providing medical supplies and assisting customer's with their debt. I've handled customer service support through sending emails as well under Luxor Linens. I have an excellent oral and written communication skills. Ability to multi-task in a fast-paced, high-volume environment. I have a strong systems skills. I am also willing to learn, retain and apply large amounts of product, procedure, policy and system information. I also accept and incorporate constructive feedback to improve performance. Flexible in responding to change or business needs. Lastly, I have an excellent attendance and punctuality.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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