IT Engineer / Customer Support Specialist / Web Designer

Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($2,000.00/month)

Bachelor of Science in Computer Engineering

Last Active

December 7th, 2021 (864 days ago)

Member Since

September 19th, 2013

Profile Description

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Excellent technical skills with good
knowledge of today’s advance technology, excellent communication skill and
goal-focused professional with more than 3 years of experience in Computer and
Technology Industry. Able to effectively communicate with customers using a
multitude of channels to provide world-class service with every interaction. A
creative problem-solver who is energized and motivated by dealing with a
variety of challenges in a fast-paced environment and take an excellent approach
to achieve success in all projects. I would like to work in a complex area that
has scope for learning and challenge.
 
Career Objective
To grow along with most advanced
Technologies and Certified Company of
excellent by effectively contributing towards the goal of the Upgrade to see actual infoeking
a challenging career with a progressive organization that provides an
opportunity to succeed in an environment of growth and excellence and
earn a job which provides me job satisfaction and self-development and help me
achieve personal as well as organizational goals.
 
Education
·       Bachelor’s Degree in Computer Engineering, AMA
Computer College-Philippines, May 2015
 
Technical Skills
·       Expert Knowledge in Microsoft Office Suite
and Proficiency with all mainstream computer applications
·       Strong Knowledge in Microsoft Windows Operating
System, macOS, iOS, and Android.
·       Experience in Adobe Photoshop and Flash
Animation
·       Experience in XHTML, CSS, C++, PHP, JavaScript
and General Web 2.0 techniques
·       Good Knowledge in ORACLE, ACCESS, DB2, ASP.NET
and SQL Server
·       Good Knowledge in 2D & 3D Architectural
Software like SolidWorks, AutoCAD, Sketch-Up & 3d Max
·       Experience in Web Designing Platform like
Word Press, and Drupal
·       Knowledge in Programmable Logic Controller
and PBC Designing
·       Knowledgeable in the Basic Application of Networking (such as
setting- up a simple LAN Network)
·       Basic knowledge of Search Engine
Optimization process
·       Typing Speed 60wpm
·       Excellent Skill in Excel and Data Sheet
Management
·       Comfortable working with Microsoft Windows,
Office 365, SharePoint, osTickets, Zendesk, LiveAgents, and mobile devices.
·       Good understanding and experienced using
JIRA
 
Strengths
·       Excellent
Communication skill to present points precisely and clearly 
·       Exceptional
communication skills with the ability to remain calm and stay focus in negative
situations.
·       Flexible,
self-motivated and can able to work unsupervised and willing to
study and learn new knowledge and tools with creativity.
·      
Highly resourceful customer service professional
willing and able to adapt effectively to a constantly Upgrade to see actual infoing environment.
·       Strong
multitasking skills and fast learning ability ensure quick contribution to customer
service team.
·       Good problem-solving ability and analytic
skill to solve the problem efficiently 
·      
Good team player and have excellent interaction
skill to coordinate and work within a team 
 
 
Work Experience
·      
Billing and Accounting Staff Assistant                                   July 16, 2019, to August 31, 2019
Sky Global
Holdings Technologies                                           Upgrade to see actual infoWest Hastings Street
Vancouver,
BC V6C 0A6
                             Responsibilities
o   Processing
Information - Compiling, coding, categorizing, calculating, tabulating,
auditing, or verifying information or data.
o   Manage account
balances to discover outstanding debts or other inconsistencies
o   Collect all
information needed to calculate bills receivable (order amounts, discount rates
etc.)
o   Update accounting
records with new payments, balances, customer information, etc.
o   Answer questions
and handle complaints from customers regarding bills
·      
Customer Support Specialist                                                   July 04, 2017 – August
31, 2019
Sky Global Holdings Inc.                                                          Upgrade to see actual infoWest Hastings Street
Vancouver, BC V6C 0A6
 
·      
Working remotely from home during weekends and
Night Shifts
 
Responsibilities
o   Serve as the
front-line of the company, answers tickets via email or LiveAgent on a day to
day support for all related issues and duties in a timely fashion manner.
o   Investigate,
troubleshoot and resolve technical and non-technical issues via phone, email
and live chat
o   Utilize and
maintain support tickets, effectively communicating with the development team
as needed
o   Ensure the
highest level of customer service, establishing strong customer relationships
and maintaining high client retention
 
·      
Dairy Queen                                                                               May 01, 2017 – June 30, 2017
Service Crew                                                                               2109 East Hastings St.
Vancouver, BC V5L 1V2
Responsibilities
o   Initiate and complete
customer transactions quickly and accurately.
o   Process customer transactions
and maintain an accurate cash drawer throughout the shift.
o   Keep the entire work area clean
and sanitary throughout shift.
o   Prepare products quickly and
accurately, while following all preparation, health and safety standards and
guidelines when needed.
o   Operate and maintain
food/drink/treat related equipment and registers properly and safely.
o   Completes assigned prep work
for stocking and set up of the work area.
o   Stock and execute proper
rotation of products.
 
 
·       Quality
Assurance Engineer                                                    March 16, 2015 – March 20, 2015
Nidec Subic
Philippines Corporation                                         Block B Subic Techno Park, Subic
Bay
Freeport Zone, 2222 Zambales
 
Responsibilities
o  
Track
quality assurance metrics, like defect densities and open defect Upgrade to see actual infovestigate,
troubleshoot, identify, record and monitor debugging process results.
 
 
·       Freelance
Web Developer / Programmer - Part Time              Sept.
2012 – March 2014
Odesk Corporation
                                                                     Mountain View, California, United
States
 
Responsibilities
o  
Responsible
in creating website layout/user interface by using standard HTML/CSS and
integrate all the data from various back-end services and databases.
Responsible for maintaining, expanding and identifying any technical problems
and communicate with possible applicable solutions.
 
Volunteer Experience
 
·      
IS Support Intern / OJT Trainee                                             April 2013 – June
2013
Linde Philippines Inc.                                                                 30th Floor Wynsum Corporate Plaza,
22 F.
Ortigas Jr Road, Ortigas Center 
Pasig City 1605, Philippines
Responsibilities
o   Responsible for installing and configuring
computer hardware operating systems and Upgrade to see actual info-charge in troubleshooting system and
network problems. Diagnosing and solving hardware or software issues. Repairing
equipment and replacing Upgrade to see actual infoecking the computer for electrical safety.