Technical Support | Client Support Specialist

Overview

Looking for anytime work (8 hours/day)

at $13.20/hour ($2,560.00/month)

Bachelor of Science in Computer Engineering

Last Active

March 30th, 2026 (66 days ago)

Member Since

September 19th, 2013

Profile Description

Highly skilled Customer Technical Support Specialist with 7+ years of experience providing expert troubleshooting and solutions in fast-paced, technology-driven environments. Adept at resolving complex hardware, software, and account-related issues across multiple channels, including phone, email, and live chat. Proficient in CRM and ticketing systems, with a proven track record of improving resolution times, enhancing user experiences, and driving customer satisfaction. Recognized for exceptional communication, problem-solving skills, and a proactive, results-oriented approach to technical support.

Core Competencies & Technical Skills
• Customer Support & Communication: Deliver professional, empathetic support; handle inquiries, complaints, and escalations effectively while maintaining a customer-first approach.
• Technical Troubleshooting: Expertise in diagnosing and resolving hardware, software and simple network issues. Advanced proficient with Windows, macOS, iOS, and Android systems.
• CRM & Help Desk Platforms: Advanced proficiency in Salesforce, Zendesk, HubSpot, Freshdesk, and JIRA for ticket management, issue tracking, and detailed documentation.
• ERP & SaaS Systems: Skilled in SAP Business One and other SaaS platforms for business process support, data management.
• IT & Systems Administration: Installation, configuration, and maintenance of hardware, operating systems, applications, and user access management. Familiarity with LAN/WAN.
• Digital Tools & Productivity Software: Advanced use of Microsoft 365 (Word, Excel, Outlook), SharePoint, Teams, Slack, and cloud-based platforms.
• Web Development & Technical Design: Proficient in HTML, CSS, and PHP, with experience in AutoCAD, SketchUp, Adobe Photoshop, Procreate, Filmora, and Canva.
• Knowledge Base & Documentation: Develop, maintain, and utilize internal knowledge resources to standardize solutions and improve service efficiency.
• Additional Expertise: Conflict resolution, escalation management, cross-team collaboration, multichannel support, and fast, accurate typing (50 WPM).

Professional Experience Highlights
• Delivered high-volume customer support, resolving technical, ERP, and account-related issues with efficiency and accuracy.
• Investigated and resolved complex customer concerns, improving satisfaction and retention metrics.
• Maintained comprehensive documentation of customer interactions, technical solutions, and system updates within CRM and ERP platforms.
• Collaborated with engineering, product development, and ERP teams to identify recurring issues, implement process improvements, and enhance service quality.
• Provided clear, step-by-step technical guidance to users, ensuring effective resolution and minimal downtime.
• Supported hardware, software, network, and ERP system installation, configuration, and troubleshooting.
• Assisted in web development and backend integration using HTML, CSS, PHP, and SQL databases.

Professional Skills
• Highly adaptable, tech-savvy, and fast learner of new tools and platforms
• Strong multitasking, self-motivation, and independent work capabilities
• Exceptional written and verbal communication skills
• Advanced analytical and problem-solving abilities
• Collaborative team player with cross-functional coordination expertise
• Proficient in CRM, ERP (SAP Business One), conflict resolution, technical troubleshooting, and documentation