Exceptional VA with 6 Years BPO Experience and 4 Years VA Experience!

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

April 4th, 2024 (254 days ago)

Member Since

September 17th, 2013

Profile Description

I had over six years of solid customer service and phone support experience handling various client concerns like booking travel itineraries, cancellations, refunds, payments, handling customer complaints, simple account inquiries, account retention, credit card request, balance transfers and etc. I had experience with Travel, Customer Retention, Auto Insurance (not claims), Credit Card Banking and a little of Real Estate. I had worked with Aegis-Peoplesupport for more than two years as Travel Specialist and then Customer Retention Specialist right Upgrade to see actual infoom there, I learned everything about travel like flights, hotels, vacation packages, time zones, etc. . After my stint at Aegis-Peoplesupport, I worked at Convergys Upgrade to see actual infoc. as Auto Insurance Specialist and Credit Card Banking Specialist right Upgrade to see actual infoom there, I had learned many things about motorcycle, auto and RV insurance and say adding or deleting them in an account based on their year, make and model and policies in the state that the customer insurance policy was in. I was transferred then to a Credit Card account, where I learned about interest rates, balance transfers, sending plastics and all other things regarding credit card. After Convergys, I worked at Taft Property Venture Development Corporation as Client Service Upgrade to see actual info was a local Real Estate company in Cebu City and my tasks involved admin tasks like sending reports per week, assisting customers who did not have any sales agent yet or may have sales agent but was not available, brokers accreditation, sending invitations via email to our accredited brokers regarding promos and invitation for Open Houses and all other things that may be assigned to me by my boss. I had worked as an administrative assistant to a Realtor for 2 years. My main job was calendar management, daily email management, team management, taking care of the team's social media sites such as Wordpress, Facebook and also posting in Upgrade to see actual info. I had created procedures for the team, had managed the CRM specifically Market Leader and MLS, managed the social media accounts and had done data mining, social media marketing and data mining.  
I am very good at MS Word and Power Point, Excel and can do research jobs very well. I have very good English communication skills and that I can say is my biggest asset. I am a highly-motivated and dedicated individual, hardworking, can work with less supervision, resourceful, independent, friendly, patient, reliable, learns very easily and most of all I am a very good problem solver. I am looking for a long term and stable job and will be very pleased to work in your company.