Expert Customer Service | Web Researcher | Dental Receptionist

• Researched web content as assigned by the management • Kept the database organized and neat where data collected are kept and stored • Performed any other research-related tasks as needed. • Accurately transfer all the data to the database.

I have been a Customer Support Representative for 7 years. I provide assistance, guidance, and resolution to customers who have questions, concerns, or issues with a product or service. I was the frontline support system for customers, ensuring their needs are met, problems are addressed, and their overall experience with the company is positive. By delivering excellent customer service, I contributed to customer satisfaction, loyalty, and the long-term success of the business.

I have been a Technical Support Representative in IONOS which is a webhosting company. I have provided assistance to users who are experiencing technical issues or difficulties with their website and emails.

• Assist patients in determining eligibility for various medication cost assistance programs, including manufacturer copay cards, insurance assistance, and government-funded programs. • Guide patients through the enrollment process, providing clear instructions on required documentation and deadlines. • Ensure compliance with all privacy and healthcare regulations, including HIPAA.