Virtual Assistant & Customer Support

Overview

Looking for full-time work (8 hours/day)

at $9.66/hour ($1,700.00/month)

Statistics

Last Active

April 26th, 2021 (1088 days ago)

Member Since

September 11th, 2013

Profile Description

Virtual assistance with customer support is my life! A recent client told me that I am the kind of worker who is not there just to do the work but rather that someone who goes above and beyond what's expected. Finding a worker who treats your business like his/her own, it's like finding a gem. I'm that kind of worker. Talk to me! Let me be your superhero.

VIRTUAL EXECUTIVE ASSISTANT (July 2014 to April 2016) through Upgrade to see actual info
- Executive assistant to the COO of a web design and marketing company based in USA
- Went over websites and customer concerns during regular meetings
- Booked phone call appointments with clients using Google Calendar
- Handled emails on Gmail and Kayako
- Managed projects on Basecamp
- Contacted customers using Google Voice / Hangouts
- Coordinated and delegated tasks to IT personnel and graphic designers
- Maintained quality control of tasks done
- Created and organized documents such as MS Word/Google Doc and MS Excel/Google Spreadsheet on Google Drive and Dropbox
- Set up basic email campaigns using Infusionsoft
- Assisted in recruitment
- Communicated with the team promptly using Skype

SALES REP (March 2016 to December 2019) through Upwork
- Sales rep for an online store
- Managed emails on Gmail
- Entered new customer inquiries into Zoho CRM
- Handled phone calls using Ring Central
- Worked up the quotes and orders using Zoho
- Managed projects and tasks on Basecamp
- Communicated with the team promptly using Skype and Google Hangouts

Here's a wonderful feedback from a happy client as shown on my Upwork profile:
"Upgrade to see actual info was a wonderful part of our team. He cared about our company and our clients. We were sad to lose him, but happy he was with us for a year and half. Anyone who hires Upgrade to see actual info will have picked up a wonderful asset to their business."

Link to my Upwork profile: Upgrade to see actual info