I want to work with a company where i can maximize my management skills, quality

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

college degree

Last Active

September 11th, 2013 (4109 days ago)

Member Since

September 11th, 2013

Profile Description

I have always love to talk. I always want to be with people and learn something new with every conversation i have with them. In line with this passion, I worked with the BPO industry for more than 5 years. Through time i have developed a strong customer service skills not to mention the key competencies that too were developed during this period. I possess excellent coaching, motivational and leadership skillsI was blessed to get 3 promotions in the 5 years of working. I am also willing to give extra effort and time to get a job done. Most importantly, I am able to talk openly and honestly about all aspects of employer’s job requirements. Able to understand instructions. Able to communicate with employer in the way employer likes to and is able to communicate.
I was initially promoted as a subject matter expert and was tasked to assist new hire agents during their first few weeks. Soon enough was blessed to be given the opportunity to become a quality analyst. I have done initiatives while i was a QA such the quality dashboards which contains the top defects, fatal errors and etc. I provide coaching and feedback to the agents for performance improvement. after working for 18 months as a QA i was promoted as a team leader. I am responsible for managing team of 15 associates and their
administrative activities. Also, I Analyze reports including process dashboards and team performance reports and initiating appropriate action plans. I am