Customer Service and Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $283,480.49/hour ($27,273,090.91/month)

Bachelors degree

Last Active

February 22nd, 2018 (3035 days ago)

Member Since

September 9th, 2013

Profile Description

I took up Business Administration
major in Economics and have been working in a BPO for 5 years.
My background includes, telemarketing, customer service and a virtual assistant in a call-center/BPO company for 5 years.I was also promoted as a teamleader and was able to handle a team for multiple accounts/campaigns . Aside from being the main contact person of the client, my responsibilities are handling customer's
concerns that can't be solved by the agents, sending emails and reports to clients and other admin tasks.
Previously, I worked for a retention campaign as a teamleader, we focus on reselling products wherein we convince customers to stay on our program. . In this position, I demonstrated the ability to resolve issues and complaints such as billing disputes, product issues and simple product concerns.
In addition to this experience, I gained customer service skills and enhance my capability on how to deal with different types of customers and clients. Also monitored calls for Quality Assurance.
I also tried being a Vitual Assistant and handled different types of tasks that includes bookkeeping, appointment setting, email management and social media marketing/management.
In connection to this experience, I was able to boost my knowledge in MS Office as it was the main tool on performing some of my tasks.