I've worked as a online chat representative before. I attend to the client's questions and answer it with the best plausible answer possible with swift eagerness and attainment. Guiding them through the process step by step.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.