Im a Graduate of ASHRM (Associate in Hotel and Restaurant Management), I used to work on a 5 star hotel before (EDSA Shangri - La Hotel), and I also have background in FB (Food and Beverage) business,
and I've been an Account Supervisor for 4 years on call center company
(Teleperformance Mall of Asia Pasay Branch), from September 2009 to July 2013, I have experience in customer service, and I used to handle difficult concerns and escalations before, I have good background in telecommunications since I have handled AT&T account back then, and I have good people skills and trainings, I have been certified as "Specialist" for TOPS (Teleperformance Operations Process and System), which includes training for root cause analysis and trouble shooting both for the account and the people that I used to handle.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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