Executive Assistant | Administrative | Operations & Customer Success Manager | 5

Overview

Looking for full-time work (8 hours/day)

at $6.62/hour ($1,280.00/month)

Bachelors degree

Last Active

July 9th, 2026 (5 days ago)

Member Since

August 3rd, 2020

Profile Description

Hi, I’m Rica Panelo — an experienced Executive Assistant, Administrative Operations Specialist, and Customer Success Manager with over 4 years of supporting U.S.-based businesses.

I specialize in helping growing companies stay organized, efficient, and scalable by managing day-to-day administrative operations, communication flow, reporting systems, and cross-functional coordination.

I’ve worked with SaaS companies, service businesses, and remote teams where I handled everything from calendar and inbox management to KPI tracking, vendor coordination, SOP development, and client support.

If you need someone who can take ownership of your admin operations, improve systems, and ensure nothing falls through the cracks — that’s exactly what I do.

What I Can Do For You:
-Manage and organize your daily operations
-Handle shared inboxes and communication channels
-Track tasks, KPIs, and operational workflows
-Coordinate with vendors, teams, and stakeholders
-Build SOPs and improve systems for efficiency
-Support multi-location or fast-growing businesses
-Prepare reports, presentations, and trackers
-Ensure follow-ups and execution (nothing gets missed)

Experience Highlights:
-Managed 15+ B2B client accounts with 95%+ satisfaction
-Improved workflows and reduced turnaround time by 25%
-Onboarded and trained 5+ tea ---------- mbers
-Built and documented 10+ SOPs for operations and training
-Coordinated schedules, vendors, and operations across teams
-Maintained high-accuracy reporting, CRM, and admin systems

Tools & Systems
Google Workspace (Docs, Sheets, Drive, Calendar)
Microsoft Office, Xero, QuickBooks
CRM: Zendesk, Apollo, ShiftCare, SimPro, HouseCall Pro
Project Tools: Trello, Asana, ---------- , Notion, ClickUp, Canva
Communication: Slack, Zoom, Google Meet
Automation & AI: ChatGPT, Claude, n8n

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