Jan

Customer Experience & Marketing Specialist.

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Overview

Looking for full-time work (8 hours/day)

at $4.80/hour ($909.09/month)

Bachelors degree

Last Active

September 12th, 2025 (280 days ago)

Member Since

August 27th, 2013

Profile Description

Hi there! I’m ---------- , a BSBA Marketing graduate based in Manila, Philippines, with several years of experience delivering strategic solutions in social media marketing, customer success management, and customer support. I’ve had the privilege of working with clients from Australia, the U.S., and other international markets, helping them drive growth, retain customers, and optimize their operations.

I’m passionate about creating lasting impact for businesses by not only executing marketing strategies but also by ensuring clients’ ongoing success through personalized, data-driven support and training. I treat every project with the same level of commitment and care as I would for my own business.

What I Bring to the Table:

Social Media Marketing & Management: Designing and executing data-backed strategies to boost engagement, drive traffic, and increase brand visibility across platforms like Facebook, Instagram, LinkedIn, and Twitter.
Customer Success Management: Building long-term client relationships by optimizing the customer journey, ensuring satisfaction, and proactively solving issues to guarantee ongoing success.

Online Training & Coaching: Empowering teams and clients through personalized training sessions that boost efficiency and productivity with key platforms and tools.
Customer & Technical Support: Providing excellent service through troubleshooting, issue resolution, and guidance to ensure seamless experiences for customers.

Key Tools & Platforms I’m Proficient In:

-WordPress: Managing websites, optimizing content, and integrating essential plugins for user experience.
-Google Ads: Strategizing, creating, and optimizing targeted ad campaigns to maximize conversions and return on investment.
Pipedrive: Using CRM tools to streamline workflows and maximize sales opportunities while maintaining personalized client relationships.
-Slack: Effective team collaboration and communication to ensure smooth project management and client coordination.
-Canva: Designing visually compelling content, including social media posts, banners, and marketing materials, that align with branding goals.

Why Work With Me:

Proven Results: I focus on delivering measurable outcomes—from driving social media engagement to increasing customer retention and satisfaction.

Holistic Approach: Whether you need help scaling your marketing efforts, improving customer experiences, or training your team, I bring a well-rounded skillset to every project.

Commitment to Excellence: I am dedicated to maintaining high standards of integrity, professionalism, and quality in all my work, treating each client’s business with the care it deserves.

Immediate Availability: Ready to dive in and contribute to your success, I’m available to start working on your project immediately.
Let’s connect and discuss how I can help you achieve your business goals, elevate your customer experience, and drive sustainable growth.

Top Skills

Experience: 10+ years

I'm passionate about helping people. My goal is to be the friendly voice behind your business, providing exceptional customer support and technical guidance. I specialize in turning user questions into clear, easy-to-follow solutions, building strong client relationships, and making sure everyone has a great experience with your product or service.

Experience: 10+ years

I provide expert customer support and strategic Customer Relationship Management. I specialize in resolving technical issues, guiding users through solutions, and building long-term relationships to boost client retention. I am skilled at managing support channels, documenting interactions, and optimizing the customer journey for maximum satisfaction.

Other Skills

I provide a comprehensive social media solution, handling everything from strategy to execution. I'll work with you to build a powerful online presence by creating a content plan, designing compelling visuals, managing your ad campaigns, and engaging with your audience. My goal is to streamline your social media efforts, allowing you to focus on your core business.

Basic Information

Age
40
Gender
Male
Website
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Address
Tuba, Benguet
Tests Taken
IQ
Score:  115
English
C2(Advanced/Mastery)
Government ID
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