Clear Communication Skills - I am a fluent speaker of the English language
Adaptability - I can adapt easily to new tasks by accepting change and learning to acknowledge new information; being flexible with work
Ability to use positive language - courteous may it be on the call,
Patience- I am very patient with my customers, I listen very carefully with their frustration, acknowledge their concern, and empathize with them
Fast Learner - I am a good listener and capable of understanding the situation in a fast-paced manner
Experience: 5 - 10 years
Communication is vital in being a customer service representative, My role is to answer customer questions via phone, email, and chat, documenting customer interactions for better service and gathering customer feedback to improve our services. I have successfully resolved customer complaints and technical issues, achieving a 95% satisfaction rate based on follow-up surveys.
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Gaurab - Adhikari
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