Customer Service Support l Virtual Assistant l Admin

I have experience managing various social media platforms, primarily Facebook Pages, including Meta Business Suite and Facebook Ads. I’ve handled multiple accounts, managing tasks such as creative content posting, writing engaging captions, live selling, and editing photos and videos using Canva Pro and CapCut. I also create promotional videos to support marketing campaigns. Additionally, I ran my own online business and food delivery service, where I managed the business page for years. I successfully increased engagement within just a week and consistently met my weekly sales goals through strategic social media posting and promotions.

With over six years of experience in administrative support, I have developed a strong ability to manage a wide range of office and virtual tasks efficiently. I’ve successfully handled calendar and email management, data entry, document preparation, and report generation. My background also includes organizing meetings, maintaining accurate records, and supporting daily operations for executives and teams. Whether in a traditional office or remote setup, I consistently deliver high-quality work while meeting deadlines, maintaining confidentiality, and ensuring smooth workflow across departments.

I am currently honing my expertise in customer service, with over six years of hands-on experience in the field. My journey began in a BPO or call center environment, where I developed strong communication and problem-solving skills. I later transitioned to working from home as a Virtual Assistant, continuing to deliver exceptional service in a remote setup. I’ve handled inbound and outbound calls, live chat, and email support, consistently resolving customer concerns and ensuring a positive experience. I take pride in building rapport, addressing issues efficiently, and maintaining high customer satisfaction.

As an Executive Assistant, I bring strong organizational and multitasking skills developed through years of supporting executives and managing day-to-day operations. I am experienced in handling calendar management, scheduling meetings, and coordinating travel arrangements with accuracy and efficiency. I manage email correspondence, prepare reports and presentations, and ensure follow-ups on key action items. I handle confidential information with professionalism and discretion, and I’m skilled in using tools like Monday.com, Hubstaff, Trello, and Google Workspace. With a keen eye for detail and a proactive approach, I help executives stay focused by managing priorities, streamlining tasks, and supporting decision-making processes.

I work as a Qualifier in an insurance company, handling both inbound and outbound calls. I consistently hit weekly KPIs and maintain high performance scores, especially in generating leads, providing qualified numbers, and ensuring successful call transfers. With a strong focus on sales growth and customer engagement, I’ve demonstrated the ability to build rapport quickly, overcome objections, and guide clients toward the right insurance solutions.

I have solid experience in providing technical support, including troubleshooting basic tech issues or escalating more complex concerns to the IT department. I’m proficient in submitting and tracking support tickets through helpdesk platforms like Zendesk and HubSpot, ensuring timely resolution and clear communication. I also assist with the setup and management of virtual tools such as Zoom, Google Meet, and other communication platforms. Additionally, I maintain detailed logs of technical issues and resolutions, helping streamline future support and improve overall system efficiency

As an Executive Assistant, I bring strong organizational and multitasking skills developed through years of supporting executives and managing day-to-day operations. I am experienced in handling calendar management, scheduling meetings, and coordinating travel arrangements with accuracy and efficiency. I manage email correspondence, prepare reports and presentations, and ensure follow-ups on key action items. I handle confidential information with professionalism and discretion, and I’m skilled in using tools like Monday.com, Hubstaff, Trello, and Google Workspace. With a keen eye for detail and a proactive approach, I help executives stay focused by managing priorities, streamlining tasks, and supporting decision-making processes.