Chat support

As a travel assistant, I excel in providing exceptional service to clients, ensuring their satisfaction and positive feedback. In a typical shift, I assist an average of 50-60 itineraries, multitasking between inbound emails and calls to promptly address client inquiries. My goal is to book itineraries within the allotted average handling time, while also crafting professional email responses that exceed client expectations. With training in handling passenger itineraries and booking flights and additional services, I am confident in my ability to efficiently and effectively support clients' travel needs.

- Managed multiple accounts over a 6-year period, including Kiwi.com, Zipair, and Swissport. - Monitor daily interactions to ensure quality and accuracy of travel bookings related transactions. - Review and analyze data to identify trends, errors, and areas for improvement. - Conduct regular quality control checks to detect and resolve discrepancies in travel itineraries, bookings, and payment processing. - Collaborate with the travel team to resolve issues, answer questions, and provide guidance on travel policies and procedures. - Develop and maintain reports and dashboards to track key performance indicators (KPIs) and metrics for quality and efficiency. - Identify and implement process improvements to increase efficiency, reduce errors, and enhance customer satisfaction. - Provide real-time feedback to the operation by conducting coaching sessions applying Root Cause Analysis (RCA) method. - Present weekly, monthly, and quarterly performance data during client business review sessions. - Reporting performance data directly to vendors/operation manager. - Create business recommendations to reduce the number of repetitive errors in production.

- Developed and implemented a social media strategy aligned with business objectives, including creating and curating content, engaging with followers, and analyzing performance metrics. - Managed and maintained multiple social media accounts across various platforms, ensuring consistency in brand voice, tone, and visual identity. - Created and edited content, including text posts, images, videos, and graphics, to engage audiences and drive conversions. - Conducted competitor research and analyzed industry trends to stay ahead of the curve and inform social media strategy. - Developed and executed influencer partnerships and collaborations to expand brand reach and credibility. - Monitored and reported on social media metrics, including engagement rates, follower growth, and website traffic, to inform future content and strategy decisions. - Monitor ad performance, analyze key metrics, and use insights to make data-driven decisions for campaign improvements.

- Design and develop visual elements for various marketing materials, such as logos, brochures, business cards, flyers, posters, and social media graphics - Create conceptual designs for advertisements, websites, and other digital media - Develop design concepts and layouts for various projects, including packaging, labels, and signage - Work closely with the creative team to develop design concepts that meet the client's needs and goals - Collaborate with copywriters and other designers to develop comprehensive design solutions - Design and layout text and graphics for publications, presentations, and online materials - Stay up-to-date with industry trends and best practices in graphic design - Troubleshoot design issues and make revisions as needed - Meet deadlines and deliver high-quality work on time - Participate in brainstorming sessions and contribute to the development of creative ideas