Amazon VA FBM and FBA, PPC, Logistics, Listing Management

Overview

Looking for full-time work (8 hours/day)

at $6.56/hour ($1,272.73/month)

Graduated a bachelor's degree in Science of Nursing

Last Active

July 25th, 2022 (1410 days ago)

Member Since

August 14th, 2013

Profile Description

CUSTOMER SERVICE REPRESENTATIVE
-5 years experience working in a BPO company for a TELCO account-Tier 3 Escalations Representative specializing one call resolution for all customer concerns-Take Managerial calls-Order and refund processing-Sales



AMAZON VA

FBM
- Monitoring, managing and projecting store metrics
- Manages customer incoming and outgoing emails
- Returns and return label processing- Refund processing
- Managing and addressing A-Z, chargeback claims and negative feedbacks
- Coordinate with the warehouse for incoming and outgoing shipments, shipment issues and concerns
-Compile and monitor monthly, yearly refunds and losses-Coordinate and communicate with Tracking Department to ensure on time shipment of orders
-Damage control for shipment related issues
-Listing Removal for restricted items
 -Secure client credentials and information


FBA
- Processing and managing FBA shipments
- Creating and Managing Amazon PPC
- Creating, uploading and listing Management

SHOPIFY
-Product listing-Product Research and sourcing-Account and shopify store creation-Answer customer queries and concerns
-Human Resource Officer/Trainor * Manages job posting and hiring * Conducts training for new hires * Conducts interviews with applicants

SKILLS:
-Able to work with google sheets
-Asana, XERO, MIntsoft, Oculus, Trello
-Data Entry and compilation
-Research and outsourcing
-Human Resource
- Admin assistant
- Monitor and supervise customer service staff