4 years experience in order management, warranty and contracts administration. 6 years experience in accounting, purchasing and billing functions. 2 years experience in a call center environment doing customer service and technical support. Comfortable working with Accounting, CRM and ERP systems. Good understanding of customer service concepts, accounting functions/cycle, and order management process. Resourceful and takes initiative in understanding end-to-end processes. Flexible and adaptable to changes.
Working knowledge on Siebel, SAP, GFX tracking, PLM vendor system, CRM GIS ticketing tool.
MS Office Suite - Word, Spreadsheet and PowerPoint.
Data management - Lookups, Pivots, If Functions, graphs and charts.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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