Real Estate VA| Senior Transaction Analyst | Admin Support

Experienced in handling real estate transactions and settlements with strong background in using multiple MLS platforms, proofreading documents, data entry and providing administrative support. I previously worked as Sr. Transaction Analyst where I managed transaction files, coordinated closings and ensured compliance throughout the settlement process.

Managed real estate transaction files from contract to close, ensuring compliance with brokerage policies and state regulations. Coordinated with agents, clients, escrow officers, and lenders to facilitate smooth closings. Reviewed contracts, addenda, and disclosures for accuracy and completeness.

Experienced in handling customer service inquiries, concerns, and issues. Managed billing inquiries and claims, and provided first-call resolution while handling an average of 200 calls per day.

Experienced in handling various accounts such as healthcare, home and dwelling insurance, telecommunications, order taking, and electronics. Responsible for assisting customers with billing concerns, processing orders, troubleshooting technical issues, and ensuring high-quality service delivery.

Provided administrative support in managing daily office operations. Handled marketing and promotional activities, including photo editing using Canva for social media campaigns and online advertisements.

•Conducted product research and market analysis to identify profitable items and emerging trends. • Compared product prices, quality, and supplier performance to support business decisions. • Prepared detailed product listings, descriptions, and reports for e-commerce platforms.

I used Canva for creating designs from my previous client. I create designs for wedding and birthday invitation, tarpaulin, flyer, poster, Facebook and Instagram Ads.

Expert in managing social media platforms such as Facebook, Instagram, TikTok, and YouTube. Experienced in creating marketing content and campaigns using Wise Agent tools for promotions.