Having been with voice support for close to 9 years, I would like to try my hand

Overview

Looking for full-time work (8 hours/day)

at $2.35/hour ($454.55/month)

2nd year college

Last Active

August 5th, 2013 (4689 days ago)

Member Since

August 5th, 2013

Profile Description

I have worked as technical support representative for a U.S. telecommunications company since July, 2004. I was trained to troubleshoot internet issues for Macintosh computers. This was the first time I heard about 'Apples'. :)
2-3 years later, I was trained for Windows operating systems. I fell inlove with its not-so-friendly interface (as compared to MACs) as it kept me awake thinking about workarounds on how to restore service back to these machines. Because I worked with technology, it was non-stop learning for me. I learned about wireless networking using a 2-Wire modem/router and it gave me basic know-how on how to setup other wireless routers as well. It was on my last year in Sykes when I was transferred to the Yahoo Escalations Team. I'd say it was challenging but every call was a learning experience. I learned how the webmail affected the client email. I had to discover ways to make the member's email work. For instance, rather than use the usual outgoing mail server 'smtp.att.yahoo.com', we had to give the DNS a try and while it didn't work 100% of the time, it was a very interesting discovery.
I am currently working for another technical account, this time for IPTV, internet , and VoIP. It has been very challenging but I find the technology very interesting. Perhaps, because such technology is new in the Philippines.
While my experience is on the technical side, I would have to say, I am good, if not better, with customer service. I can address the customers' emotional need as well as their technical need/s. Meeting the customers' emotional needs is as important as resolving their issues.