Would like to assist customer resolving their issues online in a timely manner.

Overview

Looking for full-time work (8 hours/day)

at $1.88/hour ($363.64/month)

College Graduate

Last Active

September 20th, 2013 (4644 days ago)

Member Since

August 5th, 2013

Profile Description

• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 8 calls in queue per minute.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Mastery of customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.
• Managed high call volume with tact and professionalism.