I've been working in BPO for more than 8 years, on both inbound and outbound call centers.
I'm competent in taking calls to process orders. I have experience in handling multiple accounts for clients that sells flowers, apparels, accessories, housewares, etc. I've been handling customer service calls, to assist queries like order status, order maintenance/adjustment, catalog request, up-sell offers, billing, etc.
Also had experience with lead generation for APAC region for IT service campaigns. Experienced doing Quality Assurance Analyst for more than a year and a handled a team of calling agents to deliver several campaigns for 6 months.
Fluent in English, both written and verbal.
Very trainable in any computer applications or software.
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