Being in a BPO Industry for more than 8 years, I have extensive background and knowledge ranging from credit card inquiries including disputes, upselling of products and balance transfers to name a few, using Siebel as a ticketing system, troubleshoot/functionality/how-to support for all ThomsonONE products such as ThomsonONE.com, desktop, SmartClient, ThomsonONE for iPhone and Marketboard (ThomsonONE for iPad). I have also trained my colleagues from other workgroups with these applications that I mentioned. Came up and spearheaded projects related to the new platform that we released (SmartClient) 2 years ago. I have also created and continuously updating documentations (saved as an excel, word and pdf files) for the product's services/pages how-to queries that I compiled and saved in our team's folder so it can be accessed anytime. I can multi-task without compromising the quality of my work. I have attended Process Improvement (Six Sigma White Belt) training this year. My technical skills include Microsoft Excel, Powerpoint, Internet and Email (Yahoo, Gmail and Outlook).
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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