I want to have a job where I can contribute my skills in Data Entry customer Ser

Overview

Looking for full-time work (8 hours/day)

at $2.84/hour ($500.00/month)

B. S Tourism graduate

Last Active

April 22nd, 2023 (603 days ago)

Member Since

August 1st, 2013

Profile Description

Administrative Assistant Job Duties:
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provides information by answering questions and requests.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
Customer Service Associate Job Duties:
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
TECHNICAL SUPPORT REPRESENTATIVE
AVG/SUTHERLAND GLOBAL SERVICES
Luisa IT Complex E. Jacinto Extn., Davao City Philippines
January-April 1012
• Has Proper phone etiquette.
• Ability to speak and write clearly and accurately.
• Knowledge of customer service principles and practices.
• Multi-tasking capabilities.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients.
• Research required information using available resources.
• Identify and escalate priority issues per Client specifications.
• Follow up and make scheduled call backs to customers when necessary.
• Stay current with system information, changes and updates.