My first job experience was that I worked as a Customer Service Representative / Technical Support Representative
Inbound for six months. Our account dealt with cellphone companies in the US. I learned how to do basic and advanced troubleshooting steps for cellphones. After that I was a Sales Representative in a different company for another 6 months doing outbound hard selling still a US based account. Then the company shutdown due to a problem in management, I transferred to a different company wherein a worked as a Sales Associate, we had a multi-campaign account still outbound sales for 8 months. The account closed and I was transferred to a different account, this time as a Technical Support Engineer after having been trained for two months. I underwent Communication skills training for two weeks and Technical Training for a month and a half. Our account is more on the technical side which we deal with HSIA or High Speed Internet Access that covers US and Asia Pacific. As a Technical Support Engineer our main job is to coordinate with the hotel guests and staff, we give basic and advanced troubleshooting steps. We are trained how to troubleshoot devices from laptops, cellphones, Ipads, Mac TVs and any other devices that the hotel offers. We are even trained to deal with routers and remotely troubleshoot access points in the hotels.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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