I have eight years of experience in the BPO industry. I have worked for two BPO companies. My first job was a Customer Service representative for the 4-1-1 (information) company in the US that outsources their work here in the Philippines. I worked there for over three years. My next job was a Purchasing and Procurement representative for one of the biggest banks in the US. (Wachovia-Wells Fargo bank), we would help our internal bank customers on how to place their orders through our system. I have worked there for over two years and would've worked there longer if it wasn't for the whole merger thing with Wells Fargo. My most previous job was a processing developer for a prepaid debit card company in the US (again) and it was a very easy job we would just monitor customer's accounts and check if anything untoward was happening and we would "red-flag" that account, contact the customer to verify if there was anything going on with their account, if customer did not comply or would just simply
ignore our request, we would have no choice but to block their account. So that's it, that pretty much sums up my work experience in a few words or so.
Experience: 5 - 10 years
Been a customer service representative since 2005, Proficient in handling concerns over the phone, thru chat and email.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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