Technical support / Customer service

Overview

Looking for full-time work (8 hours/day)

at $2.35/hour ($454.55/month)

College Graduate

Last Active

July 27th, 2015 (3967 days ago)

Member Since

July 15th, 2013

Profile Description

Highster Mobile and EasySpy (home-based)
Technical Support
• Assisting customer in the installation of the software to their target phone. Over the
phone / email and chat support.
• Communicate with customers via phone and email in a professional, efficient, pleasant and
helpful manner
• Actively participate with other Technical Support engineers in a team-oriented culture
Purepages
( Sep 2013 – Jan 2015)
Technical Support
• Calling the hotels/ client in for troubleshooting on their DSL connection.
• Actively participate with other Technical Support engineers in a team-oriented culture
Infinite Global BPO (home-based)
Office Manager
• Handling Consulting and Distributor papers
• Attend incoming office calls for Johar Consulting and Johar Distributor
• Attend weekly teleconference call
• Preparing Business Plan
• Follow up with the clients
• Monitor/ Supervise sales team
HSBC Electronic Data Processing (Nov. 2008 – Mar 2011)
UP Techno Hub,
Commonwealth, Quezon City
Process Executive
• Provides extraordinary customer service through phone interactions with
customers, focusing on resolving their requests with an efficient, accurate, professional and
courteous manner and create customer loyalty.
• Generates relationships that lead to sales through conversations with cardholders,
incorporating needs analysis, building rapport, offering advice and overcoming objections.
• Responsible for meeting targets for efficiency, quality and effectiveness.
Teletech Customer Care Management (Nov. 2005 – 2008)
Level 1 and 2 Robinsons Rd.
Maligaya cor. Quirino Highway | Novaliches, Quezon City Philippines
Xtra Broadband
• Responsible in verifying caller identity for security purposes, answer customer
inquiries while maintaining professional service to meet the demands the customer.
• Assisting customer in the installation and connection of their DSL account
• Assisting customer in the settings of their email
Xtra Email Support (May - June 2007)
• Assisting customer in the settings of their business email
• Providing account information to the customer
Verizon DSL
(Nov. 2005 - May 2007)
• In charge in providing some information regarding the account of the customer
• Assisting customer in the installation and connection of their DSL account