Since I'm still new with onlinejobs.ph I'd like to start first with part-time data

Overview

Looking for part-time work (4 hours/day)

at $318.18/hour ($28,000.00/month)

Tertiary

Last Active

July 15th, 2013 (4168 days ago)

Member Since

July 14th, 2013

Profile Description

I have been working in a call center industry for almost 6 years now. Below would be my work experience and a brief description of my tasks and what I exactly do as well as my educational background that would perfectly describe my skills.
WORK EXPERIENCE
SYKES MARKETINGSERVICES INC.,
(formerly ICT)
April 26, 2010 to Present
Synergis IT Center,
F. Cabahug St., Mabolo Cebu City 6000
Position:
Coach-SMBO - August 2011 to present
• Provide admin support to team leads in back office & voice.
• Acts as subject matter expert
• Provide coaching whenever necessary
Back Office Analyst & Customer Representative – March to August 2011
• Process auto financing contracts
Customer Service Representative - April 26, 2010 to March 2011
• Handling auto-loan inquiries of customer for leading prime auto-financing company in the US
Highlight:
While performing these duties and responsibilities I was awarded CSAT Superstar for the month of July & November and I have been part of TOP five for 3 consecutive months.
STREAM GLOBAL SERVICES
September 2009 to March 2010
IT Park, Lahug, Cebu City 6000, Philippines
Position:
Technical Support Representative Level 2 / Subject Matter Expert
• Provide assistance for
new-hired agents in working out
solutions to some concerns or issues in their work stations
• Perform Troubleshooting for an Accounting Software;
• Scope of support covers Installation issues and Program Errors.
CONVERGYS INC
March 2008 to August 2008
IT Park, Lahug, Cebu City, Cebu, Philippines
Position:
Technical Support Representative Level 2
• Acts as Floor Walker, i.e., assists newly hired agents in working out solutions to some concerns or issues in their work stations
• Performs basic troubleshooting functions online on concerns received from clients abroad;
• Conducts line testing to double check if there are signal issues;
• Checks network connections if these are properly hooked up to their respective module
• While performing these duties and responsibilities, I was awarded the
• Customer Satisfaction (CSAT) Queen for the month of May 2008
PEOPLE SUPPORT
March 2007 to March 2008
IT Park, Lahug, Cebu City, Cebu, Philippines
Position:
Contact Center Agent – Inbound Sales Customer Service Representative
• Arranges bookings and reservations for hotels, including car and flight reservations and vacation packages;
• In performing these tasks, I earned the distinction of becoming a Top
Agent for three (3) successive months;
EDUCATIONAL BACKGROUND
De La Salle University – College of St. Benilde (Tertiary) , SY 2005- SY 2006
Bachelor of Science in Business Administration major in Computer Application(Graduate)
2544 Taft Ave., Manila
Colegio Dela Immaculada Concepcion (Secondary), SY 2001 – SY 2002
Mandaue Branch
Tipolo, Mandaue, Cebu
Immaculate Heart of Mary School (Elementary), SY 1997 – SY 1998
Sucat, Parañaque City, Metro Manila
SKILLS
• Basic programming skills and adept in MS Office applications (especially in MS Excel, MS Word & MS PowerPoint)
• Adept in day to day office activity specially reports for the team.
• Coaching skills