Amazon Specialist / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

June 4th, 2023 (640 days ago)

Member Since

July 12th, 2013

Profile Description

AMAZON SELLER CENTRAL SPECIALIST

Customer Service (Buyer Messages)
Managing Feedback (Seller Rating and Product Reviews)
Advertising / Keyword Optimization (Manual Targeting)
Creating / Optimizing Listings
Managing FBA shipment
Creating Reports
Creating Promotions (Vouchers and Coupon codes)

CUSTOMER SERVICE
•    I have worked as a Customer Service Representative with technical support for various companies in the USA like Qwest Broadband Internet, Washington Gas, Dish Network, and Comcast. I have handled various customer-related tasks like billing, responding to inquiries, taking orders and basic to complex troubleshooting as a technical support representative.

•    I have been working in a customer service industry (with e-mail support) for almost 12 years now (office-based for the first 7 years and home-based for 5 years now).

•    With that huge amount of experience, I can say that I am well-knowledgeable in the basics of customer service like handling irate or frustrated customers, switching their moods by going the extra mile to help them, and basically understanding their concerns and providing the best resolution that they need.

•    I am proficient in using various computer programs and software like Upgrade to see actual info, Microsoft Office (mainly Outlook, Word, Excel), Asana, Dropbox, Google applications, Jing, and basic HTML.

•    I am a very hardworking individual, detail-oriented and can work with less/minimal supervision.