I am an enthusiastic person who enjoys being part of, as well as leading, a succ

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

BS Computer Engineering-2nd Year Level

Last Active

August 12th, 2013 (4223 days ago)

Member Since

July 8th, 2013

Profile Description

I worked as a Customer Service Team Manager who is responsible for managing, coordinating and directing daily operations of a unit of 15 Customer Service Representatives while maintaining overall team productivity to meet objectives.
The position entails delegating various tasks and responsibilities and setting workflow priorities to staff members; introducing new procedures and tracking and coaching individual team members in their performance as well as enhancing marketing support coaching techniques to reach service to marketing support goals.
Other responsibilities include but are not limited to the following:
• Monitor daily productivity, business and quality review of input
• Process exception items and resolve complex issues while reviewing and recommending system modifications
• Recommend human resource actions
• Coordinate with management and other supervisors for attending to operation concerns
• Work on special projects
• Have interaction with customers, suppliers and
company employees outside your immediate work area
• Act as a liaison between marketing support coach, management and representative
• Monitor daily marketing support productivity of individual team members
• Maintain overall team marketing support productivity to meet objectives
• Improve metrics