? Possess strong technical skills, including proficiency in both Windows and Mac operating systems, as well
as a comprehensive understanding of various software such as Microsoft Office, Zoom, and AI
ease.
? Exhibit excellent communication and customer service skills, with the ability to engage effectively with
customers, provide clear and concise information, and address their concerns promptly and
professionally.
? Demonstrate exceptional adaptability, multi-tasking, and problem-solving skills, with the ability to handle
multiple tasks and priorities simultaneously, and identify and implement effective solutions to challenges
as they arise.
? Possess a strong work ethic, with a dedication to producing high-quality work, a motivated and proactive
approach to tasks, and a commitment to ongoing learning and professional development.
Experience: 5 - 10 years
provide technical support to 30 – 40 customers daily from the US and Canada over the phone for Epson products, troubleshooting issues as they arise, and resolving them to customers’ satisfaction, and offer pre-sales technical assistance to customer seeking to purchase Epson products.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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