Excellent in excel and admin tasks, good in managing and coaching people

Overview

Looking for full-time work (8 hours/day)

at $454.55/hour ($80,000.00/month)

2nd Year College - AB English

Last Active

January 28th, 2019 (2147 days ago)

Member Since

July 3rd, 2013

Profile Description

I've worked in a BPO industry since 2006. I was an agent for two years and I provided customer service over the phone, through chat and email. After two years, I was promoted as a QA and my responsibility was to make sure the agents were able to follow the process and provide customer service. After four years I was promoted as a QA supervisor and I handled a group of QAs. It was my responsibility to develop them and to make sure that they are doing their tasks and that they are working with the other officers to achieve client targets. Then I moved to operations as a team coach. I supervise agents and develop them. I make sure they are aware of their targets, their running scores and what they needed to achieve their goals. I coach the agents and conduct huddles and meetings.
I am good at admin tasks. My MS Excel skill is intermediate, as I can create nested formulas and understand raw data. I am good with people management. I know how to empower and develop people through coaching and training.