Hi! I work as an IT Global Helpdesk Analyst providing first line helpdesk suppor

Overview

Looking for part-time work (4 hours/day)

at $6.82/hour ($600.00/month)

Bachelor of Evangelical Ministry

Last Active

July 2nd, 2013 (4182 days ago)

Member Since

July 1st, 2013

Profile Description

IT Multi-Lingual Service Desk Analyst (Portuguese/English)
Main Responsibilities:
• Maintain quality business relationship with all customers
• Provide high-level multi-lingual IT services in an efficient manner
• Make effective use of procedural, informational and technical documentation
• Attend to and own incidents submitted by clients
• Globally coordinate resolution of emergency incidents with engineers and clients
Capabilities:
Technical support and client communication through usage of interface such as:
Ticketing tools
-Salesforce
-Service-Now
-BMC Remedy
Telephony
Chat
Salesforce
Microsoft Lync
Email
Administration of:
Active Directory accounts for users, security groups, distribution lists, shared folders and devices
User e-mail, group e-mail and shared mailbox accounts on Microsoft Exchange Server
VOIP accounts via Cisco Unified CM Administration
Office Communicator accounts on Microsoft Lync 2010 Server
Sharepoint Sites and Workspaces
VPN accounts and devices
Domain to machine connections and trust relationships
Computer settings for:
-User accounts
-System applications and control
-Services
Network
Security
Software and VMware Installation and Configuration
Reallocation of Disc Spaces
Partitioning of Disc Spaces
Domain and Server Management
Troubleshooting of hardware and software systems
Coordinating with third party Systems Support
-Hewlitt-Packard
-Lenovo