I used to be an e-mail, chat and phone technical support consultant for America Online and DELL Computers. Later on, I was promoted to Senior Technical Support and then to Consultant Support Specialists and had done some administrative work. My expertise included evaluating and monitoring queue interactions and agents' adherence to specified guidelines. I did research, report analysis and presentations which also involved online and offline calibrations with our clients.
Organizing your documents and files will never be a problem because I know MS Office which include writing documents, creating spreadsheets and presentations. I have knowledge in using Google docs, Google calendar, Dropbox, SurveyMonkey, Scribd, Evernote and other applications necessary to assist you with your business. I also have knowledge in creating a website using Wordpress and designing it with themes and plugins although I still need more experience to be considered an expert on it.
I am an experienced Virtual Assistant and a very reliable and trust worthy person.
Your social media accounts will be well-managed and your customer support will be professionally handled. You can expect weekly or monthly reports if you need them to assess your progress.
Your company will benefit from my multitasking and detail oriented work ethics. You never have to worry about administrative work. I can definitely help you. I am a fast learner and I can self-study if a certain application is required for a task.
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