alyssa

CSR

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

High school diploma

Last Active

June 26th, 2026 (today)

Member Since

July 9th, 2020

Profile Description

Hello! I am Alyssa Marie Hernandez, and I bring over five years of dedicated remote work experience collaborating with global clients.

While my background leans more heavily into operations than pure administrative work, my extensive experience in customer support and patient assistance makes me highly qualified to excel here. My career has taught me that being a truly great assistant isn't just about answering tickets; it’s about knowing the patient/customer deeply and building a strong relationship with them.

Through my previous roles in international customer/technical support and patient assistance, I learned that true support goes far beyond simply answering questions or fulfilling their immediate needs. It is about truly understanding each patient, anticipating their needs, and building a genuine connection with them.

The core skills that make me a great candidate for this role include my strong background in customer handling, dedicated patient support, and proactive relationship management. Over my five years in the remote workforce, I have mastered the art of managing complex queues, resolving patient concerns efficiently, and utilizing digital platforms to optimize workflows. My unique combination of technical familiarity and deep empathy allows me to handle day-to-day administrative details smoothly while ensuring your patients always feel heard, valued, and supported.