I have worked as a Customer Service Representative at Sykes Asia, Inc. for a year. As a Customer Service Representative, these are a few of my roles:
• Answer phones and respond to customer requests
• Provide customers with product and service information
• Transfer customer calls to appropriate staff
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports
• Recognize, document and alert the supervisor of trends in customer calls
• Other duties as assigned
I am a committed employee, having good customer service skills, and I am a ‘people person’ at heart.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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