Team leader of a customer service team of 11 agents

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($900.00/month)

Bachelors degree

Last Active

November 28th, 2022 (746 days ago)

Member Since

May 25th, 2013

Profile Description

I have been in the BPO industry for several years now, with the occasional freelance work while I was studying. I was a team leader in my previous job, managing a customer service team of 11 agents. I mostly handled escalations, ensured high team performance, and conducted 1 on 1 coaching. Prior to that, I have also been a quality analyst, ensuring top quality responses for customer service agents, and have a background in taking emails, chats, and phone calls when I started as a representative. A few related works that I have done include a bit of freelance proofreading and article writing. Currently, I am an email marketing specialist and content writer.