Fluent in written and spoken English (neutral accent), able to understand American. Able and willing to be trained. I have passion for continuing education and constant learning experience. I worked with Convergys Inc, an American International Company, under Sprint account as customer service rep for 3 years & then after as a Quality Evaluator for 4 years. Working as a QA allowed me to work directly with our american clients bi-weekly, doing call monitoring, discuss skills to develop for agents listened to, update processes, all to ensure customer satisfaction survey targets are met. These added to my abilities to solve problems quickly, work under pressure, deliver reports weekly in a timely manner, collaborate within other departments point persons to ensure accurate data requirements. This honed in me to have effective listening skills, be internet and technology savvy, have knowledge in using General Office software: Ms Office (Word, Excel, Outlook, PowerPoint), knowledge in Google Applications: Calendar, Contacts, Gmail, build Strong organization skill, ability to Multitask, be proficient in research, be proactive and to
require minimal supervision & ability to learn quickly in a fast paced environment.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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