I have 2 years experience of being a Customer Service Representative (front liner) of the 3rd largest Power Utility in the Philippines, The Davao Light Power and Company. I handle different kinds of Customers with unique needs every day. I handle Power application which you are to compute first the cost estimate before inputting it to our system CCNB, have been used to hear complaints from toxic customers, provide solution to customer’s queries and arranging their payments. We are coordinated with all the Electrical Engrs. in the Company because, we assigned them the applications of the Customers. Through this experience I feel more confident that I can handle every customer interaction. Make customers feel good about themselves, the service I provide and my organization. Work more effectively with external customers, internal partners and other people in my life. Motivate customers to be pleasant and collaborative. Provide the kind of service that will keep customers coming back. Show customers that I care, through what I say and do. Choose the best approach to each customer and each situation and focus on things that are important to customers.
I believe that this opportunity will serve as a guide for my career to have professional growth and to be successful.
I am so interested and willing to be part in this conducive experience. I will provide dedication, hard work and discipline to be able to manage everything well.
I will execute all the knowledge and skills that I have learned to build up a good and responsive environment. The rest are my strengths:
Photo editing (Adobe Photoshop)
Video making or simple editing (slideshow)
Power Point to flash presentation
Sound editing or supplying simple effects
Data Entry
Web research
Social Media, Networking.
Excellent in Medical Terms & Abbreviation
• Trainable, highly organized, competent and able to function efficiently in virtual working relationships
• Diligent, detail-oriented, efficient and trustworthy
• With pleasing personality and of good moral character
• Flexible, Focused and determined
• Excellent in English and Filipino Languages
• Proficient in MS Word, Excel, PowerPoint
• Proficient in Adobe Photoshop, Windows Movie maker and simple Flash
• Experienced browsing particular sites on the internet and extracting / researching data
• Knowledge of Internet and Web Terminology
• Proficient Typing Skills
Knows A little About Word Press, SEO Writing, E-book Making, Facebook and Twitter savvy.
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