Collection Specialist, Customer Service, Virtual Assistant

Overview

Looking for full-time work (9 hours/day)

at $4.98/hour ($1,080.00/month)

Bachelors degree

Last Active

July 7th, 2026 (5 days ago)

Member Since

June 25th, 2020

Profile Description

I am a dedicated Customer Service and Collections Manager with over 10 years of experience in the BPO industry and several years of remote work experience. Throughout my career, I have handled customer service, technical support, collections, email management, and administrative tasks, allowing me to become a flexible and dependable tea ---------- mber.

In 2019, I transitioned into freelancing, where I gained hands-on experience providing customer support and email management for remote clients. After completing Virtual Assistance training with FH Moms in 2020, I expanded my skills in administrative support, organization, and client communication.

Before freelancing, I spent nearly five years as a licensed Pre-Legal Account Manager for a Canadian debt collection company. That role strengthened my negotiation, conflict resolution, and client relationship management skills while teaching me how to handle sensitive situations with professionalism and empathy.

I am highly organized, detail-oriented, and eager to learn new tools and processes. I take pride in delivering quality work, communicating effectively, and helping businesses provide excellent customer experiences. My goal is to become a valuable long-ter ---------- mber of a company where I can contribute, grow, and make a positive impact.