Customer Service Representative- Chat- Voice (Five9 or Skype)- Email

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

Graduate of BS Hotel and Restaurant Management in Bulacan State University

Last Active

November 24th, 2023 (388 days ago)

Member Since

May 1st, 2013

Profile Description

I'm a Customer Support Representative for almost 4 years now. I have handled chat, email and voice support to assist customers regarding:
- Billing Concerns
- Log In Issues
- General Inquiries
- Basic Troubleshooting
I've also worked for a technical account for 3 months assisting customers with their phone.
Currently, I'm an Escalation Lead in one of the BPO Companies in Mckinley Hills, Taguig City, Metro Manila. I answer supervisory calls, assist agents, and send reports to clients/management.
- I'm proficient in English (Oral and Written).
- Knowledgeable in MS Word, Powerpoint and Excel (Advanced)
- I am a team player but I can also work on my own
- I'm good in research and planning
- Excellent multi-tasking skills developed from previous experiences
- Admirable work ethic
- Flexible, reliable and quick learner