Dedicated English Language and Conversation Trainer

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelor's Degree

Last Active

July 25th, 2014 (3795 days ago)

Member Since

June 4th, 2010

Profile Description

I. Summary of Qualifications
* Dedicated English Language and Conversational Trainer with comprehensive background in customer service and sales.
* Technically savvy with skills in MS Office Programs, Photo Editing, Graphic
and Web Design.
* Results-oriented and has proven leadership capabilities.
* Organized, an easy study and can work with a deadline.
II. Professional Background
Training
* Train new hire’s in Correct Pronunciation, Intonation, Professional language and Conversational Skills.
* Introduce basic knowledge about American Culture and Geography.
* Educate Customer Service Representatives (CSR’s) on basic product knowledge and system navigation.
* Evaluate and coach CSR’s based on their language and communication skills.
Customer Service
* Provided Supervision to a team of Customer Service Representatives that are tasked to assist customers through email and phone.
* Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele.
* Recognized as a Top Quality Customer Service Representative.
Sales
* Input accurate customer and order information.
* Played a key role in increasing sales and customer retention.
* Directed a team of Outbound Customer Service Representatives, making certain
that goals and quotas are met.
* Created materials & reports to show company performance and offered action plans for improvement.
* Responsible in maintaining accurate inventory of goods and cash.
Technical Skills
* Skilled in using MS Office Programs like Word, Excel, PowerPoint and Access.
* Basic Knowledge in Photo Editing, Graphic and Web Design
III. Education and Eligibility
Bachelor of Science in Business Administration, Major in Marketing (2004)
University of the Philippines
in
the Visayas
Primary and Secondary Education (1996 & 2000)
Immaculate Conception College – La Salle
Civil Service Eligibility - Career Service Professional (2004)
IV. Employment
Hinduja Global Solutions (2011 - 2013)
Language Trainer
Teletech Customer Care Management Philippines Inc. (2008 – 2011)
Accent and Conversational English Trainer
Accent and Conversational English Coach
ePLDT Ventus Iloilo (2005 – 2008)
Team Leader (Supervisor)
AdHoc Team Leader
AdHoc English Communications Trainer
AdHoc Product Trainer
Customer Service Representative
Affiliations
Red Cross Youth – Philippines
Junior Marketing Association – Philippines