I wanted to work full time for Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $284,094.32/hour ($50,000,600.00/month)

Bachelor Of Science in Psychology

Last Active

August 28th, 2017 (2662 days ago)

Member Since

April 19th, 2013

Profile Description

I have been a call center agent for 6 years now. Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine to complex problems with products or services. Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Meet customer requirements through first contact resolution.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Effectively transfer misdirected customer requests to an appropriate party.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Participate in activities designed to improve customer satisfaction and business performance.
Answer questions independent of decision-support tools.
Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
Offer solutions to issues that are typically non-standard/non-routine and require extensive clarification.
Maintain broad and in-depth knowledge of client products and services.