Hone skills and balancing people management and client satisfaction and growth

Overview

Looking for full-time work (8 hours/day)

at $8.52/hour ($1,500.00/month)

Bachelor of Arts, Major in Political Science

Last Active

September 16th, 2020 (1661 days ago)

Member Since

April 16th, 2013

Profile Description

Goal
oriented, highly motivated, resourceful, reliable and accurate, well-organized
and a professional individual. Believes in quality over quantity, works well
under pressure while still keeping it fun. A team player, multi-tasker and has
the initiative and experience to lead.
 
Summary of
Qualifications:
1. As an Account
Manager, I led a team of Virtual Professionals that successfully reached their
goals in becoming indispensable to their clients.
2. As a Virtual
Professional for a Real Estate broker before, I provided assistance in her
basic social media marketing and have done some tasks in transaction
coordination.
3. As a Team
Manager in a call center, I have led a team of agents that successfully met
their monthly goals.
 
Professional
Experience
March 18, 2013 –
April 10, 2020 MyOutDesk, LLC Sacramento, CA – Account Manager
<!--[if !supportLists]-->·        
<!--[endif]-->Client Management
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<!--[endif]-->Coaching Virtual Professionals  
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<!--[endif]-->Admin Tasks
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<!--[endif]-->CRM Management
<!--[if !supportLists]-->·        
<!--[endif]-->;Email Management
 
April 2013 –
February 2014 MyOutDesk, LLC Sacramento, CA – Virtual Assistant
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<!--[endif]-->Administrative Tasks
<!--[if !supportLists]-->·        
<!--[endif]-->;Email Management
<!--[if !supportLists]-->·        
<!--[endif]-->Social Media Tasks
 
February 2010 –
February 2013 – StartTek Philippines, Makati - Operations Manager
Improve the
quality of each agent to reach their targets like quality, average call handle
time and customer satisfaction surveys
<!--[if !supportLists]-->·        
<!--[endif]-->Monitor Calls
<!--[if !supportLists]-->·        
<!--[endif]-->Take escalations
<!--[if !supportLists]-->·        
<!--[endif]-->Call quality assessment
<!--[if !supportLists]-->·        
<!--[endif]-->Administrative tasks
<!--[if !supportLists]-->·        
<!--[endif]-->;Email Management
 
NOTE: BPO experience dates
back from 2004