Goal
oriented, highly motivated, resourceful, reliable and accurate, well-organized
and a professional individual. Believes in quality over quantity, works well
under pressure while still keeping it fun. A team player, multi-tasker and has
the initiative and experience to lead.
Summary of
Qualifications:
1. As an Account
Manager, I led a team of Virtual Professionals that successfully reached their
goals in becoming indispensable to their clients.
2. As a Virtual
Professional for a Real Estate broker before, I provided assistance in her
basic social media marketing and have done some tasks in transaction
coordination.
3. As a Team
Manager in a call center, I have led a team of agents that successfully met
their monthly goals.
Professional
Experience
March 18, 2013 –
April 10, 2020 MyOutDesk, LLC Sacramento, CA – Account Manager
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<!--[endif]-->Client Management
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<!--[endif]-->Coaching Virtual Professionals
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April 2013 –
February 2014 MyOutDesk, LLC Sacramento, CA – Virtual Assistant
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<!--[endif]-->Social Media Tasks
February 2010 –
February 2013 – StartTek Philippines, Makati - Operations Manager
Improve the
quality of each agent to reach their targets like quality, average call handle
time and customer satisfaction surveys
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<!--[endif]-->Monitor Calls
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<!--[endif]-->Take escalations
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<!--[endif]-->Call quality assessment
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<!--[endif]-->Administrative tasks
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NOTE: BPO experience dates
back from 2004
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
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