Kathy
ITIL V3 certified Service Desk Professional experienced in Tech & CS support
Overview
Looking for full-time work (8 hours/day)
at $3.28/hour ($636.36/month)
Bachelor in Mass Communication
Last Active
August 15th, 2018 (2852 days ago)
Member Since
April 10th, 2013
Profile Description
I have completed my degree in communications from one of the top university in my country with full scholarship. I have also took up a few units in professional education for post graduate studies.I have over 10 years experience in the BPO Industry and I am well versed in the areas of Customer Service, Technical Support and Training and Development field. Lastly as part of the middle management doing coaching, performance evaluation and administrative works as Senior Team Leader for people and process improvement.I have considerable experience in dealing with customer service, support roles (software and hardware) and in-depth use of the Internet; and a thorough knowledge of the process and procedures of the BPO Industry. I work well with people and enjoy getting the work at hand completed. Throughout my work experience, I became a Training Specialist and eventually promoted to the Training Supervisor position, and trained new hires and current agents to achieve targeted metrics. I also worked as Team Leader and Senior Team leader on various support specializing in customer support through chat, e-mail and voice.Last employment was in Malaysia and I was as a Senior Service Desk Analyst in a telecom company; proving support relating to office applications and business managed software. I have completed and passed my ITIL v3 foundation certification.
Top Skills
Other Skills
Basic Information
- Age
- 44
- Gender
- Female
- Website
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- Address
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 38
- Influence: 16
- Steadiness: 27
- Compliance: 18
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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