I been working and supporting BPO fr the past 4 years, settign up opensoruce dialer syste, VicidiaL,CRM and basically from ground up building a call center from Network infrastructure. Also setup hosted and cloud solution and virtualization with Telephony, skills in LInux Adminstration ( firewall,proxy,DNS and other open application), Asterisk Telephony, Vicidial Predictive Dialer, FreePBX and Elastixs.For instance remote and onsite support are done
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