Ecommerce Virtual Assistant | Etsy VA | Customer Support Specialist

One of the key skills I've developed is keyword research, which I honed while helping my friend build her Etsy store from the ground up. I became proficient at using the free version of EverBee to identify high-performing keywords and tags. This hands-on experience not only helped optimize her listings but also introduced me to other powerful tools like eRank and Sale Samurai. Through this process, I learned how to analyze competition levels and search volume, understanding which keywords have low competition but high search demand felt especially rewarding. It also strengthened my ability to think strategically, adapt to algorithm trends, and make data-driven decisions to improve visibility and drive traffic.

Product optimization is one of my key skills. I’ve learned how to improve Etsy listings by using tools like EverBee and eRank to find high-performing keywords, write clear descriptions, and choose effective tags. Small changes can make a big difference in visibility and sales, and I’m always looking to improve and adapt.

With six years of experience in the BPO industry, I have developed strong skills in customer service, administrative support, and healthcare operations. My expertise includes handling patient coordination, appointment scheduling, medical records management, insurance verification, and claims assistance. I am highly adaptable, detail-oriented, and experienced in using EMR/EHR systems, CRM tools, and HIPAA-compliant workflows to ensure efficient and secure patient care. My background in healthcare support has strengthened my ability to communicate effectively, manage high volumes of tasks, and provide exceptional service in a fast-paced environment.

Canva is the main tool I use for designing, and I rely on it for almost everything from creating simple but visually pleasing designs to developing personalized gifts for print-on-demand products on Etsy. While I’m not a professional-level designer, several of the designs I’ve created have sold, especially when they’re based on proper keyword research and market trends. I’m always eager to improve my skills and open to learning more advanced tools like Photoshop to further enhance my design abilities.