I have been working as a Technical Support Representative for Sutherland and Synnex Concentrix before
which is responsible for maintaining a
professional and satisfied relationship with clients and customers by
providing product and service troubleshooting while educating about
the features and benefits of their purchase/subscription. The
Technical Support Representative Specialist makes use knowledge bases
and proprietary troubleshooting techniques to resolve a customer’s
technical issue in a timely and cost-effective manner that doesn't
entail product/part replacement or service cancellation.
The Technical Support Representative works as part of Customer Support
and Information Technology division, working directly as part of the
resolutions and subject matter experts group. They are responsible for
maintaining client relationships through Technical Support for
existing and potential customers who have questions and concerns about
a product or service.
I last job was with Cyber City Teleservices Inc., which I was an Order Entry and Customer Service position for Haband account. I have also experience in sales since Order Entry in the Haband account included sales.
I am a goal oriented and family oriented person and seeking more opportunities to explore and apply my skills. Offer full service to every employer in the best of my capacity.
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