TEAM LEADER | APPOINTMENT SETTER

TEAM LEADER | APPOINTMENT SETTER | ROCKSTAR VA

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Bachelors Of Science In Information Technology

Last Active

January 5th, 2023 (709 days ago)

Member Since

March 25th, 2013

Profile Description

I have been to many
BPO companies before, I have huge experience in Customer Service, Appointment
Setting and Administrative tasks. My most recent experience has
been handling incoming calls from restaurant owners (UBER Restaurant Support).
I had 21 customer service representative as a Team Lead my job was to make sure
that these agents pass all metrics CSAT AHT and QA". Also, my job includes
doing an administrative task such as setting up conferences, document preparation
for our weekly readout with the clients and managers, End of day report showing
my agents' performance and productivity (Using Salesforce CRM), sending emails
to clients through outlook to keep them informed, and I
use online tools like Google Calendar in scheduling
meetings. I have been in the
customer service industry for the past 7yrs. Highlights of my experience also include Communicating consistently via
phone, email, and ensuring reliable ongoing contact throughout the day. I am also well versed in using
applications such as Microsoft Office, Google Sheet, I’m Familiar Shopify, Canva,
and some CRM tools such as Salesforce, Icare & Purecloud.