Social Media Manager|Virtual Assistant 

Overview

Looking for any work (8 hours/day)

at $6.60/hour ($1,272.74/month)

Bachelors degree

Last Active

June 8th, 2026 (2 days ago)

Member Since

June 10th, 2020

Profile Description

My name is Ethelbert from the Philippines, and I am a experienced Virtual Assistant from FVA Consultancy Freelancing Course. I have worked with several companies where I honed and strengthened my skills in customer engagement, communication, and service excellence. Through my 14 years of experience in sales and customer service, I have developed extensive expertise in handling and efficiently serving a culturally diverse range of clients.

In addition, I worked as a Virtual Administrative and Client Support Assistant with Tony Robbins Robbins Research International from August 2020 to June 2026. In this role, I managed client communications via email, chat, and phone, handling account access, scheduling, and general inquiries using Zendesk and Slack. I assisted clients with registrations, Single Sign On access, and platform navigation, ensuring a smooth and seamless experience.

I also provided live helpdesk support during Tony Robbins virtual events through Zoom, assisting attendees with technical issues, event access, and real time inquiries. I processed refund, transfer, and policy related requests while ensuring compliance with company procedures. In addition, I maintained accurate client records and case documentation in Salesforce CRM for efficient tracking and follow up, and collaborated with cross functional teams through Slack to resolve concerns and support operational workflows in a fast paced, high volume remote environment.

Let me be part of building your future empire. Let’s make things happen.

• Trained Virtual Assistant – FVA Consultancy
• Bachelor of Fine Arts Major in Advertising
• 14 years experience in Sales and Customer Service
• Virtual Administrative and Client Support Assistant – Tony Robbins Robbins Research International (Aug 2020 – June 2026)
• Skilled in client handling, communication, CRM tools, and problem solving
• Dedicated, sincere, hardworking, resilient, and passionate about helping businesses grow