I have an experience with Customer Service and Tier 1 Technical Issues (Basic Trouble Shooting). I also handled billing and financial concerns; selling of plans/ subscriptions and handheld devices.
As a Trainer, I taught Grammar, Pronunciation, Culture, Customer Service and Call Handling Skills.
I created Modules that improved performance of agents in Operations and helped improve Quality Scores of Agents by conducting up trainings.
Last but not the least, I also have skills in Typing, Data Entry and Knowledge of the Internet and MS Office.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.