An energetic call center agent with over 4 years experience in a dynamic call center environment. Strong communication and computer skills contribute to high levels of efficiency and productivity. Proven track record in resolving complex customer issues and finding workable solutions. A strong sense of urgency coupled with in-depth product knowledge promotes customer satisfaction and improved customer loyalty.
I am Hardworking, versatile and dedicated. That is how I describe myself when working. I have worked for various companies, mostly in the BPO industry, and with these set of skills, I have had no trouble in adapting to changes. I am confident with what I know through my experiences, but I am eager to learn more things. I see myself as someone who strives for excellence and perfection in every aspect of work. I challenge myself all the time. I want to know how things work and how to get it done in a timely manner. I listen attentively, making sure that I fully understand the job, thus preventing mistakes from happening. I am always open for suggestions and improvements, especially if it would benefit myself and the company I work for. I struggle for perfection, with a keen eye for small details. I work hard to be able to achieve the company's expectations. I make sure I meet their metrics, even surpass it if given the chance. I consider myself a good hire, and if the company permits, I would like to grow in the company I work for.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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